|Order Online with MBLL’s CSS system||Ordering BDL Distributed Product|
|Pallet Configuration||Manitoba Service Standards|
|Order/Shipping Policies||Delivery Policies|
|Customer Service Directory|
Orders for all Brewery products are accepted by the Manitoba Liquor Control Commission (MLCC) order office.
Licensees are requested to order their beer stocks as detailed in the MLCC “Licensee Field Manual”. Each brand and package size of bottle, can, and keg has been assigned a numerical code for ordering from the MLCC.
Wherever practical please order individual packages in full pallet quantities (see Pallet Configuration), or alternatively in full rows.
Licensees may leave orders in either of the two MLCC drop-box locations in Winnipeg. If the licensee is not registered for Electronic Funds Transfer (EFT), then a cheque for the full amount of the order must accompany each order.
Delivery of drop-box orders will be within 24 to 72 hours if the order is received by the following pick-up times:
|Location||Product Ordered||Pick-Up Times|
|MLCC Head Office
1555 Buffalo Place
|Beer||10:00 a.m. to 11:00 a.m.|
|MLCC Store #6
Hargrave & Ellice
|Beer||07:00 a.m. to 10:00 a.m.|
Licensees may place orders via the Internet by using the ATLAS on-line ordering system. Orders may be placed 24 hours a day, 7 days a week. The system allows licensees to review their current account balances and to transfer funds electronically to pay for the order.
Information on ATLAS is available by contacting the MLCC HelpDesk:
Local Calls: 204-474-5643
Rural Toll Free: 1-877-330-8880
|Container Type||Pallet Config
|Bottled Beer, 1/2 (06)||336||48||7|
|Bottled Beer – 12||168||24||7|
|Bottled Beer – 18||105||15||7|
|Bottled Beer – 24||84||12||7|
|Bottled Beer – 1.18 L||75||15||5|
|Canned Beer – 6 pack (355ml) Labatt||480||48||10|
|Canned Beer – 6 pack (355ml) Molson||576||48||12|
|Canned Beer – 6 pack (473ml) Labatt||384||48||8|
|Canned Beer – 6 pack (473ml) Molson||432||48||9|
|Canned Beer – 12 pack (750ml) Labatt||120||12||10|
|Canned Beer – 12 pack (750ml) Molson||126||14||9|
|Canned Beer – 12 pack (950ml)||96||12||8|
|12 pack cans 355ml||288||24||12|
|15 pack cans 355ml||216||18||12|
|18 pack cans 355ml||180||15||12|
|24 pack cans (Cube)||144||24||6|
|30 pack cans||108||18||6|
|Miller Imported Bottles 12 pack (355ml)||96||16||6|
BDL provides ALL* customers within the province of Manitoba once-weekly NO CHARGE** delivery of all brewery products distributed by BDL to the customer’s primary acceptance area. All customers are assigned specific delivery days. In order for BDL to effect delivery, all orders must be placed before 11:00 a.m. two (2) business days prior to the scheduled delivery day.
Also, BDL will pick up from customer locations all properly prepared empty cans, bottles, and keg products distributed by BDL and return them to our warehouse at no charge to the customer. These returns normally take place with each weekly full goods delivery or on a basis convenient to both rural carrier and customer.
These standards represent our “base level” of customer service; however, we continue to strive to exceed this standard in order to meet our customer’s needs while maintaining a highly efficient distribution system which minimizes impact on product pricing.
*with the exception of a small number of isolated or remote locations
**based on minimum order quantities
BDL Customer Bill of Rights
As a valued BDL customer, you have the right to expect the service levels indicated below and throughout this guide. Should we ever fall short of these expectations, please contact the Manitoba Regional Office at:
(204) 958-7946 for Rural Customers or
(204) 958-7948 for City Customers
- Correct products ordered, picked, and delivered in good condition.
- BDL city drivers who are neat in appearance and wearing company uniforms.
- Pleasant and courteous drivers, both BDL and common carriers.
- Prompt and efficient response by all BDL employees to customer inquiries.
- Timely resolution to any customer concerns.
- Empty containers picked up promptly with each scheduled delivery or at a time convenient to both customer and carrier.
All customers are assigned a specific shipping day, which is the day that the customer’s product arrives at their location.
The delivery day for rural customers is determined by the common carrier schedules and is at least two business days after the order cut off date. (Example…Wednesday deliveries must place orders by Monday at 11:00 a.m.) The delivery day should be consistent throughout the year, except on statutory holidays. Please contact BDL or your rural carrier for further information.
All orders received and entered into the MLCC ordering system by 11:00 a.m. will be processed and transmitted to BDL that working day. Orders arriving subsequent to this deadline is processed with orders received on the next working day.
Minimum Order Quantities
BDL will provide no charge delivery, once a week, to all customers in Manitoba on orders equal to or greater than:
- 50 dozen bottles or cans or
- 2 kegs plus 10 dozen bottles or cans
A delivery charge of $30.00 is assessed for orders less than the minimum order quantity. These minimums do not apply to add on orders. There is a possibility of additional charges if the licensee requests more than one delivery per week. Please contact either BDL or your rural carrier for more information.
BDL provides a “Distress Order” system for customers, which is initiated by phoning the MLCC order desk, placing the order, and informing the MLCC that it is a distress order. This is intended to expedite the delivery of orders which, due to unusual circumstances, have not been placed early enough for normal delivery to occur. The customer must also contact their BDL warehouse and advise them of their requirements.
While BDL will attempt to deliver these orders as soon as possible it is not always possible; therefore, customers are encouraged not to delay placing orders with the MLCC.
Long Weekends & Holidays
Long weekends and holidays that fall on a weekday may create exceptions to normal scheduling of order entry, shipping, and delivery.
In order to maintain the highest degree of shipping continuity, BDL requests that customers anticipate and pre-empt long weekend and holiday issues by upwardly adjusting their prior week’s order.
BDL will be closed for the following statutory holidays:
|New Year’s Day||Good Friday|
|Victoria Day||Canada Day|
|Civic Holiday||Labour Day|
|Thanksgiving Day||Remembrance Day|
|Christmas Day||Boxing Day|
For further delivery information during those weeks where a statutory holiday occurs, City licensees are asked to contact BDL City Dispatch at 204-958-7948. Rural licensees are asked to contact your local carrier’s terminal for further information.
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The method of delivery will vary with the receiving facilities available at each licensed premise. In general, delivery consists of placement of the product inside the premises into an area identified by BDL. This “primary acceptance area” will normally be within 30 feet of the rear of the vehicle. In the case of wheeler delivery, the wheeled route will be at grade level, free from curbs or other impediments, and provide a minimum clearance of thirty-eight inches wide by seventy-eight inches high (38″x78″).
- Deliveries will only be made when and where a representative of the customer is present to receive the product and sign the delivery documents.
- If a customer refuses delivery when offered for any reason the carrier will retain the product. The customer will be later contacted and asked whether the order should be re-delivered (a re-delivery charge may apply) or canceled.
- The carrier is only responsible to supply one person on a truck and it is that person’s responsibility to place the BDL product in, or on a device connected to the Primary Acceptance Area, which is inside the customer’s first doorway. Deliveries will only be made to primary acceptance areas that are at ground level, unless safe and appropriate ramps, elevators, or lift devices are provided by the customer.
- Delivery will only be made to the customer’s regular premise as indicated on the Bill of Lading, unless the Licensee has obtained written permission to do so from Manager, Licenses & Permits (i.e. special events)
- Customer delivery receiving facilities such as keg chutes, conveyors, ramps, lifts must be kept clean and in good repair by the customer in order to prevent injury to delivery and receiving personnel or damage to product or to carrier’s equipment.
- All facilities must comply with Provincial safety standards and any deficiencies must be corrected at the customer’s expense. Refusal to correct deficiencies may result in the temporary suspension of BDL’s delivery service.
- The Licensee will be responsible for the supply and care of any supports required to bridge the distance from the delivery vehicle to the designated storage area.
- To maintain a highly efficient distribution system which minimizes impact on product pricing, BDL, its rural carriers, and licensees must work together to complete deliveries in a timely manner. The established standard handling rate for both full goods and empty containers is 640 dozen per hour. It is the customer’s responsibility to provide sufficient manpower or specialized equipment if required on site to achieve this standard.
In general the customer is responsible for any and all delivery impediments. When the carrier is unable to effect delivery because of impediments the order shall be retained by the carrier. The customer will be contacted and asked whether the order should be re-delivered (a special delivery charge may be incurred). Delivery impediments include, but are not limited to:
- Excessive snow, ice, water, grease and any other material inhibiting safe and reasonable movement between the carrier’s truck and the primary acceptance area.
- Unattended vehicles or equipment blocking delivery access.
- Laneways or ramps that cannot be reasonably or safely navigated by normal delivery vehicles.
- Blockage of delivery access due to municipal or private construction or maintenance.
- City or Municipal by-laws which prevent normal delivery.
- Access doorways blocked on the inside (ie. garbage bags, boxes, etc.)
Recognizing that special handling and care is required, full kegs will be placed into coolers. At non-palletized delivery Licensees, kegs will be wheeled into the cooler, passed through a chute or lowered into the basement with a keg rope. The Licensee, if required, will perform double decking of kegs. BDL or common carriers will accept empty kegs as they are passed to them on the truck, or where necessary, wheel empty kegs from designated ground floor storage areas. Access routes from rear door area to keg cooler must be clear of all delivery impediments.
|BDL Customer Service & Delivery||All||BDL Customer Contact Centre||1-800-661-2337|
|Empty Bottle Credits||All||Supervisor, Operations||204-958-7933
|Administration||All||Director MB OperationsAssistant Manager, MB Operations||204-958-7940204-958-7941|
Unit 300 – 1370 Sony Place
Winnipeg MB R3T 1N5