|Welcome!This page contains information that is specific to Manitoba based licensees.
* NOTE: These forms require Adobe Acrobat Reader which is available on-line…
Orders for all Brewery products are accepted by the Manitoba Liquor Control Commission (MLCC) order office.
Licensees are requested to order their beer stocks as detailed in the MLCC “Licensee Field Manual”. Each brand and package size of bottle, can, and keg has been assigned a numerical code for ordering from the MLCC.
Wherever practical please order individual packages in full pallet quantities (see Pallet Configuration), or alternatively in full rows.
Licensees may leave orders in either of the two MLCC drop-box locations in Winnipeg. If the licensee is not registered for Electronic Funds Transfer (EFT), then a cheque for the full amount of the order must accompany each order.
Delivery of drop-box orders will be within 24 to 72 hours if the order is received by the following pick-up times:
Licensees may place orders via the Internet by using the ATLAS on-line ordering system. Orders may be placed 24 hours a day, 7 days a week. The system allows licensees to review their current account balances and to transfer funds electronically to pay for the order.
Information on ATLAS is available by contacting the MLCC HelpDesk:
Local Calls: 204-474-5643
BDL provides ALL* customers within the province of Manitoba once-weekly NO CHARGE** delivery of all brewery products distributed by BDL to the customer’s primary acceptance area. All customers are assigned specific delivery days. In order for BDL to effect delivery, all orders must be placed before 11:00 a.m. two (2) business days prior to the scheduled delivery day.
Also, BDL will pick up from customer locations all properly prepared empty cans, bottles, and keg products distributed by BDL and return them to our warehouse at no charge to the customer. These returns normally take place with each weekly full goods delivery or on a basis convenient to both rural carrier and customer.
These standards represent our “base level” of customer service; however, we continue to strive to exceed this standard in order to meet our customer’s needs while maintaining a highly efficient distribution system which minimizes impact on product pricing.
*with the exception of a small number of isolated or remote locations
**based on minimum order quantities
BDL Customer Bill of Rights
As a valued BDL customer, you have the right to expect the service levels indicated below and throughout this guide. Should we ever fall short of these expectations, please contact the Manitoba Regional Office at:
(204) 958-7946 for Rural Customers or
All customers are assigned a specific shipping day, which is the day that the customer’s product arrives at their location.
All orders received and entered into the MLCC ordering system by 11:00 a.m. will be processed and transmitted to BDL that working day. Orders arriving subsequent to this deadline is processed with orders received on the next working day.
Minimum Order Quantities
BDL will provide no charge delivery, once a week, to all customers in Manitoba on orders equal to or greater than:
A delivery charge of $30.00 is assessed for orders less than the minimum order quantity. These minimums do not apply to add on orders. There is a possibility of additional charges if the licensee requests more than one delivery per week. Please contact either BDL or your rural carrier for more information.
BDL provides a “Distress Order” system for customers, which is initiated by phoning the MLCC order desk, placing the order, and informing the MLCC that it is a distress order. This is intended to expedite the delivery of orders which, due to unusual circumstances, have not been placed early enough for normal delivery to occur. The customer must also contact their BDL warehouse and advise them of their requirements.
While BDL will attempt to deliver these orders as soon as possible it is not always possible; therefore, customers are encouraged not to delay placing orders with the MLCC.
Long Weekends & Holidays
Long weekends and holidays that fall on a weekday may create exceptions to normal scheduling of order entry, shipping, and delivery.
In order to maintain the highest degree of shipping continuity, BDL requests that customers anticipate and pre-empt long weekend and holiday issues by upwardly adjusting their prior week’s order.
For further delivery information during those weeks where a statutory holiday occurs, City licensees are asked to contact BDL City Dispatch at 204-958-7948. Rural licensees are asked to contact your local carrier’s terminal for further information.
The method of delivery will vary with the receiving facilities available at each licensed premise. In general, delivery consists of placement of the product inside the premises into an area identified by BDL. This “primary acceptance area” will normally be within 30 feet of the rear of the vehicle. In the case of wheeler delivery, the wheeled route will be at grade level, free from curbs or other impediments, and provide a minimum clearance of thirty-eight inches wide by seventy-eight inches high (38″x78″).
In general the customer is responsible for any and all delivery impediments. When the carrier is unable to effect delivery because of impediments the order shall be retained by the carrier. The customer will be contacted and asked whether the order should be re-delivered (a special delivery charge may be incurred). Delivery impediments include, but are not limited to:
Recognizing that special handling and care is required, full kegs will be placed into coolers. At non-palletized delivery Licensees, kegs will be wheeled into the cooler, passed through a chute or lowered into the basement with a keg rope. The Licensee, if required, will perform double decking of kegs. BDL or common carriers will accept empty kegs as they are passed to them on the truck, or where necessary, wheel empty kegs from designated ground floor storage areas. Access routes from rear door area to keg cooler must be clear of all delivery impediments.