SK

*NOTE: Downloadable forms require Adobe Acrobat Reader available on-line…

Pallet Configuration

PLEASE CONTACT YOUR BDL WAREHOUSE
FOR PALLET CONFIGURATION FOR OTHER BREWERS OR
FOR IMPORT PRODUCTS

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Saskatchewan Service Standards

BDL provides ALL* customers within the province of Saskatchewan NO CHARGE** delivery of all brewery products to the customer’s primary acceptance area. All customers are assigned a scheduled delivery day by BDL. To ensure delivery, orders must be placed no later than 1:00 p.m. 48 hours prior to your scheduled delivery day.
(* with the exception of a small number of isolated locations; ** based on minimum order quantities)

These standards represent our “base level” of customer service; however, we continue to strive to exceed this standard in order to meet our customers’ needs while maintaining a highly efficient distribution system which minimizes impact on product pricing.

As a valued BDL customer, you have the right to expect the service levels indicated below and throughout the Customer Service Standards Guide. Should we ever fall short of these expectations, please contact our Call Centre at 1-800-661-2337 for resolution.

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Order/Shipping Policies

All customers are assigned a specific delivery day. The delivery day should be consistent throughout the year, except statutory holidays.

Customers must order no later than 1 pm 48 hours prior to their scheduled delivery day.

Minimum Order Quantities

BDL will provide no charge delivery, to all customers in Saskatchewan, on orders equal to or greater than:

A delivery charge of $20.00 will be assessed for orders less than the minimum order quantities described above. Minimum order quantities do not apply to add on orders.

Emergency Orders

BDL provides an “Emergency Order” system for customers, which is initiated by contacting the BDL order desk, placing the order and informing that it is an emergency order. This is intended to expedite the delivery of orders which, due to unusual circumstances, have not been placed or processed early enough for normal delivery to occur. You must also contact the BDL warehouse and advise them of your requirements. Where possible, we request these orders be for full pallet same brand or just draught.

While BDL will attempt to deliver these orders as soon as possible, it is not always possible to deliver orders on short notice and customers are advised not to delay placing orders.

Statutory Holidays

Personal Pick Up of Product

Orders for personal pick up must be placed and paid for by 1:00 p.m. Orders will be available for pick up within 48 hours. Please contact your respective warehouse for pick-up day and time.

Note: Certain Highway Traffic Board regulations may apply to these pick-ups. Please check with your nearest Highway Traffic Board office for further information.

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Order Payment

Saskatchewan Liquor & Gaming Authority regulations require that all products be paid for prior to shipment.

1.	Pre-Authorized Debit: Customer establishes a pre-authorized payment with BDL.
2.	Internet/Telephone Banking If you are a client of one of the following financial institutions (Bank of Montreal, Credit Unions, Canadian Imperial Bank of Commerce, Royal Bank, Scotia Bank or TD Canada Trust) you may pay your beer orders using their services. Payments are not posted to BDL until the following business day, therefore your order & payment must be made 72 hours prior to your scheduled delivery day.
3.	Payment at TD Canada Trust: Orders may also be paid at any TD Canada Trust using a BDL deposit slip. Orders and payment confirmation must be completed no later than 1:00 p.m. 48 hours prior to your scheduled delivery day. Please fax payment confirmation to 1-866-393-2262.
4.	Versa Pay – On-line payment is available to customers ordering via the Internet. For information contact VersaPay at 1-866-999-8729

To further discuss payment options, or to obtain custom BDL deposit slips for TD Canada Trust, contact accounts receivable at 1-866-352-6088
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Delivery Policies

The customer is responsible for any and all delivery impediments. When the carrier is unable to deliver because of impediments the order shall be retained by the carrier. The customer will be contacted and asked whether the order should be re-delivered or to arrange a personal pick up time. Re-delivery will incur a special delivery charge and delivery will occur when logistically possible. Delivery impediments include, but are not limited to:

Delivery Acceptance

Notification of Shipping Errors

When product is delivered, the customer is required to verify with the driver that all products have been received. Any errors in shipments are to be noted on the Bill of Lading and signed by both the customer and the driver.

All shipping errors are to be reported to BDL within 24 hours or the next business day by:

Location	Contact	Phone	Fax
Regina	Supervisor, Operations	924-9667	352-3739
Saskatoon	Supervisor, Operations	931-0135	931-8006
Customer Service	Customer Service	1-800-661-2337	1-800-262-9653

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Customer Service Directory

Issue	Region	Contact	Phone Number
Customer Service	All	BDL Customer Service	Long Distance call:1-800-661-2337
Delivery	All	Alistair Marks, Manager SK Operations	ph: 306-931-6179 fax: 306-931-8006
	Regina Warehouse	Adam Ivanowich, Supervisor Operations	ph: 306-924-9667 fax: 306-352-3739
	Saskatoon Warehouse	Ryan Baker, Shayne Conklin, Supervisors Operations	ph: 306-931-0135 fax: 306-931-8006
Address Directory
Regional Office 380 Dewdney Avenue East Regina SK S4P 3G7
Regina Distribution Centre 400 Dewdney Avenue East Regina SK S4P 3G7
Saskatoon Distribution Centre 2630A Jasper Avenue Saskatoon SK S7J 2K2

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