| Welcome! This page contains information that is specific to Saskatchewan based licensees.
*NOTE: Downloadable forms require Adobe Acrobat Reader available on-line…
Pallet Configuration
|
Package Size
|
Pallet Config Per Pallet
|
Row Config Per Tier
|
No. Of Tiers/Pallet
|
| Bottled Beer, 1/2 (06) |
336
|
48
|
7
|
| Bottled Beer – 12 |
168
|
24
|
7
|
| Bottled Beer – (12 Miller Genuine Draft) |
96
|
24
|
4
|
| Bottled Beer – 18 |
105
|
15
|
7
|
| Bottled Beer – 24 |
84
|
12
|
7
|
| Bottled Beer – 1.18 L (GWB) |
50
|
10
|
5
|
| Bottled Beer – 1.18 L (Molson) |
75
|
15
|
5
|
| Bottled Beer – 1.18 L (Labatt) |
70
|
14
|
5
|
| Canned Beer – 4 pack (355ml) Labatt |
720
|
72
|
10
|
| Canned Beer – 6 pack (355ml) Labatt |
480
|
48
|
10
|
| Canned Beer – 6 pack (355ml) Labatt |
480 (Busch 624)
|
48
|
10 (Busch 12)
|
| Canned Beer – 6 pack (355ml) Labatt |
480 (Keith 624)
|
48
|
10 (Keith 12)
|
| Canned Beer – 6 pack (355ml) Molson |
576
|
48
|
12
|
| Canned Beer – 6 pack (473ml) Labatt |
384
|
48
|
8
|
| Canned Beer – 6 pack (473ml) Molson |
432
|
48
|
9
|
| Canned Beer – 8 pack (355ml) Labatt |
360
|
36
|
10
|
| Canned Beer – 8 pack (355ml) Labatt |
360 (Keith 468)
|
36
|
10 (Keith 13)
|
| 12 pack cans 355ml (GWB) |
240
|
24
|
10
|
| 12 pack cans 355ml (Molson/Labatt) |
288
|
24
|
12
|
| Canned Beer – 12 pack (750ml) |
126
|
14
|
9
|
| Canned Beer – 12 pack 750ml (Labatt) |
140
|
14
|
10
|
| Canned Beer – 12 pack (950ml) |
96
|
12
|
8
|
| 15 pack cans 355ml |
216
|
18
|
12
|
| 18 pack cans 355ml |
180
|
15
|
12
|
| 24 pack cans (Cube) |
144
|
24
|
6
|
| 30 pack cans |
108
|
18
|
6
|
| Kegs 59L/30L |
6
|
6
|
1
|
PLEASE CONTACT YOUR BDL WAREHOUSE
FOR PALLET CONFIGURATION FOR OTHER BREWERS OR
FOR IMPORT PRODUCTS
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Saskatchewan Service Standards
BDL provides ALL* customers within the province of Saskatchewan NO CHARGE** delivery of all brewery products to the customer’s primary acceptance area. All customers are assigned a scheduled delivery day by BDL. To ensure delivery, orders must be placed no later than 1:00 p.m. 48 hours prior to your scheduled delivery day.
(* with the exception of a small number of isolated locations; ** based on minimum order quantities)
These standards represent our “base level” of customer service; however, we continue to strive to exceed this standard in order to meet our customers’ needs while maintaining a highly efficient distribution system which minimizes impact on product pricing.
As a valued BDL customer, you have the right to expect the service levels indicated below and throughout the Customer Service Standards Guide. Should we ever fall short of these expectations, please contact our Call Centre at 1-800-661-2337 for resolution.
| Courteous, prompt, and accurate telephone service for all order inquiries from our order desk customer service representatives . |
| Correct products ordered, picked, and delivered in good condition. |
| Pleasant and courteous drivers. |
| Prompt and efficient response by all BDL employees to any customer inquiries. |
| Safe and attentive service at warehouses when completing self-pick up orders. |
| Timely resolution to any customer concerns. |
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Order/Shipping Policies
All customers are assigned a specific delivery day. The delivery day should be consistent throughout the year, except statutory holidays.
Customers must order no later than 1 pm 48 hours prior to their scheduled delivery day.
Minimum Order Quantities
BDL will provide no charge delivery, to all customers in Saskatchewan, on orders equal to or greater than:
| 1. |
60 dozen bottles or cans or |
| 2. |
2 kegs or |
| 3. |
30 dozen bottles or cans and 1 keg |
A delivery charge of $20.00 will be assessed for orders less than the minimum order quantities described above. Minimum order quantities do not apply to add on orders.
Emergency Orders
BDL provides an “Emergency Order” system for customers, which is initiated by contacting the BDL order desk, placing the order and informing that it is an emergency order. This is intended to expedite the delivery of orders which, due to unusual circumstances, have not been placed or processed early enough for normal delivery to occur. You must also contact the BDL warehouse and advise them of your requirements. Where possible, we request these orders be for full pallet same brand or just draught.
While BDL will attempt to deliver these orders as soon as possible, it is not always possible to deliver orders on short notice and customers are advised not to delay placing orders.
Statutory Holidays
| • |
Statutory holidays will create interruptions to the normal scheduling of order entry, shipping and delivery. |
| • |
A “Customer Tip” communicating the closure is placed on our Bill of Lading and reflects current customer messaging. Notices are also posted on the BDL web site. |
| • |
In order to maintain the highest degree of shipping continuity, BDL requests that customers anticipate and pre-empt long weekend and holiday issues by upwardly adjusting their prior week’s order. |
| • |
In those cases, where this is not practical or possible, BDL will work toward individual solutions in order that we continue to provide the highest possible service to our customers. Therefore, in situations where a customer is unable to sufficiently increase their order 1 week in advance, the customer should telephone the BDL warehouse supervisor at least 1 week prior to the actual holiday in order that special arrangements may be made. During the Christmas season, at least 2 weeks notice should be provided to your nearest BDL warehouse. |
Personal Pick Up of Product
Orders for personal pick up must be placed and paid for by 1:00 p.m. Orders will be available for pick up within 48 hours. Please contact your respective warehouse for pick-up day and time.
Note: Certain Highway Traffic Board regulations may apply to these pick-ups. Please check with your nearest Highway Traffic Board office for further information.
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Order Payment
Saskatchewan Liquor & Gaming Authority regulations require that all products be paid for prior to shipment.
| 1. |
Pre-Authorized Debit: Customer establishes a pre-authorized payment with BDL. |
| 2. |
Internet/Telephone Banking If you are a client of one of the following financial institutions (Bank of Montreal, Credit Unions, Canadian Imperial Bank of Commerce, Royal Bank, Scotia Bank or TD Canada Trust) you may pay your beer orders using their services. Payments are not posted to BDL until the following business day, therefore your order & payment must be made 72 hours prior to your scheduled delivery day. |
| 3. |
Payment at TD Canada Trust: Orders may also be paid at any TD Canada Trust using a BDL deposit slip. Orders and payment confirmation must be completed no later than 1:00 p.m. 48 hours prior to your scheduled delivery day. Please fax payment confirmation to 1-866-393-2262. |
| 4. |
Versa Pay – On-line payment is available to customers ordering via the Internet. For information contact VersaPay at 1-866-999-8729 |
To further discuss payment options, or to obtain custom BDL deposit slips for TD Canada Trust, contact accounts receivable at 1-866-352-6088
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Delivery Policies
The customer is responsible for any and all delivery impediments. When the carrier is unable to deliver because of impediments the order shall be retained by the carrier. The customer will be contacted and asked whether the order should be re-delivered or to arrange a personal pick up time. Re-delivery will incur a special delivery charge and delivery will occur when logistically possible. Delivery impediments include, but are not limited to:
| • |
Excessive snow, ice, water and any other material inhibiting safe and reasonable movement between the carrier’s truck and the primary acceptance area. |
| • |
Unattended vehicles or equipment blocking delivery access. |
| • |
Blockage of delivery access due to municipal or private construction or maintenance. |
| • |
City or Municipal by-laws which prevent normal delivery. |
Delivery Acceptance
| • |
Deliveries will only be made when and where a representative of the customer is present to receive the product and sign the delivery documents. |
| • |
If a customer refuses delivery when offered for any reason the carrier will retain the product. The customer will be later contacted and asked whether the order should be re-delivered or cancelled. Re-delivery will incur a special delivery charge and delivery will occur when logistically possible. If the order is cancelled and a credit is issued, the customer is responsible for the freight charge on the return of the product. A re-stocking charge may also be incurred. |
| • |
The carrier is only responsible to supply one person on a truck and it is that person’s responsibility to place the BDL product in the Primary Acceptance Area, which is inside the customer’s first doorway. Deliveries will only be made to primary acceptance areas that are at ground level, unless safe and appropriate ramps are in place. Where elevators or lift devices are provided by the customer, it is the carrier’s responsibility to place BDL product on the elevator or lift. |
| • |
For delivery to establishments located in malls and/or strip malls with no direct outside entry into the licensed premise, it is the responsibility of the licensee to provide manpower to accept delivery at the mall entrance. |
| • |
Where a gravity conveyor/roller is used the customer must provide manpower to accept delivery at the foot of the conveyor/roller. The carrier’s responsibility will end with placing the product onto the head of the conveyor/roller. |
| • |
Delivery will only be made to the customer’s regular premise as indicated on the Bill of Lading |
| • |
Customer delivery receiving facilities such as keg chutes, conveyors, ramps, lifts must be kept clean and in good repair by the customer in order to prevent injury to delivery and receiving personnel or damage to product or to carrier’s equipment. |
| • |
All facilities must comply with Provincial safety standards and any deficiencies must be corrected at the customer’s expense. Refusal to correct deficiencies may result in the temporary suspension of BDL’s delivery service until such deficiencies have been satisfactorily corrected. |
| • |
Please ensure the delivery is correct in both quantity and product. Once the Bill of Lading is signed complete, any shortages or damage claims are waived. |
| • |
To maintain a highly efficient distribution system which minimizes impact on product pricing, BDL, its rural carriers, and licensees must work together to complete deliveries in a timely manner. The established standard handling rate for both full goods and empty containers is 640 dozen per hour. It is the customer’s responsibility to provide sufficient manpower or specialized equipment if required on site to achieve this standard. Customers that do not meet this standard may be subject to additional demurrage costs by the carrier of BDL. |
Notification of Shipping Errors
When product is delivered, the customer is required to verify with the driver that all products have been received. Any errors in shipments are to be noted on the Bill of Lading and signed by both the customer and the driver.
All shipping errors are to be reported to BDL within 24 hours or the next business day by:
| 1. |
Calling the shipping warehouse directly. |
| 2. |
Calling Customer Service. |
| 3. |
Faxing a copy of the Bill of Lading to the warehouse noting the shipping errors. |
| Location |
Contact |
Phone |
Fax |
| Regina |
Supervisor, Operations |
924-9667 |
352-3739 |
| Saskatoon |
Supervisor, Operations |
931-0135 |
931-8006 |
| Customer Service |
Customer Service |
1-800-661-2337 |
1-800-262-9653 |
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Customer Service Directory
|
Issue
|
Region
|
Contact
|
Phone Number
|
| Customer Service |
All |
BDL Customer Service |
Long Distance call:1-800-661-2337 |
|
| Delivery |
All |
Alistair Marks,
Manager SK Operations |
ph: 306-931-6179
fax: 306-931-8006 |
| Regina Warehouse |
Adam Ivanowich, Supervisor Operations |
ph: 306-924-9667
fax: 306-352-3739 |
| Saskatoon Warehouse |
Ryan Baker, Shayne Conklin, Supervisors Operations |
ph: 306-931-0135
fax: 306-931-8006 |
|
Address Directory
|
|
Regional Office
380 Dewdney Avenue East
Regina SK S4P 3G7
|
|
Regina Distribution Centre
400 Dewdney Avenue East
Regina SK S4P 3G7
|
|
Saskatoon Distribution Centre
2630A Jasper Avenue
Saskatoon SK S7J 2K2
|
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