BC
*NOTE: Downloadable forms require Adobe Acrobat Reader available on-line…
| Castlegar Holiday Notice* | Kelowna Holiday Notice* |
|---|---|
| Cranbrook Holiday Notice* | Prince George Holiday Notice* |
| GVRD Holiday Notice* | Powell River & Sunshine Coast Holiday Notice* |
| Kamloops Holiday Notice* | Vancouver Island Holiday Notice* |
Molson Cans
Molson Cans
| Package Type | Units Per Row | Rows Per Skid | Units Per Skid |
|---|---|---|---|
| 6 AR’s | 48 | 12 | 576 |
| 6 AL ’s (Tall 473 ml) | 48 | 9 | 432 |
| 8 AR’s | 36 | 12 | 432 |
| 12 AR’s | 24 | 12 | 288 |
| 18 AR’s | 15 | 12 | 180 |
| 15 AR’s | 18 | 12 | 216 |
| 24 AR’s | 24 | 6 | 144 |
Molson Bottles
Molson Bottles
| Package Type | Units Per Row | Rows Per Skid | Units Per Skid |
|---|---|---|---|
| 6 PB’s | 48 | 7 | 336 |
| 12 PB’s | 24 | 7 | 168 |
| 18 PB’s | 15 | 7 | 105 |
| 24 PB’s | 12 | 7 | 84 |
| 1 (1.18 ml) | 120 (15 cases) | 5 | 600 (75 cases) |
Labatt Cans
Labatt Cans
| Package Type | Units Per Row | Rows Per Skid | Units Per Skid |
|---|---|---|---|
| 6 AR’s | 48 | 10 (Keith 12) | 480 (Keith 624) |
| 6 AL’s (Tall 473 ml) | 48 | 8 | 384 |
| 8 AR’s | 36 | 10 | 360 |
| 12 AR’s | 24 | 12 | 288 |
| 15 AR’s | 18 | 12 | 216 |
| 24 AR’s | 12 | 12 | 144 |
Labatt Bottles
Labatt Bottles
| Package Type | Units Per Row | Rows Per Skid | Units Per Skid |
|---|---|---|---|
| 6 PB’s | 48 | 7 | 336 |
| 12 PB’s | 24 | 7 | 168 |
| 18 PB’s | 15 | 7 | 105 |
| 24 PB’s | 12 | 7 | 84 |
| 1 (1.18 ml) | 120 (15 cases) | 5 | 600 (75 cases) |
Import Kegs
Import Kegs
| Package | Short Code | Package | Cont. Size | Per Skid | CSPC Code |
|---|---|---|---|---|---|
| Bass Pale Ale Lager | 937 | Keg | 50L | 8 | 246181 |
| Bass Tennents Lager | 936 | Keg | 50L | 8 | 215970 |
| Beck’s | 938 | Keg | 50L | 6 | 291401 |
| Boddingtons Pub Ale | 578 | Keg | 46L | 8 | 497990 |
| Caffery’s Premium Irish | 932 | Keg | 50L | 8 | 460030 |
| Heineken | 746 | Keg | 50L | 8 | 215988 |
| Hoegaarden | 580 | Keg | 50L | 8 | 507764 |
| Leffe Blonde | 581 | Pony Keg | 30L | 8 | 487330 |
| Murphy’s Irish Stout | 928 | Keg | 50L | 8 | 293878 |
| Stella Artois | 579 | Pony Keg | 30L | 8 | 492868 |
For Import Product Pallet Configurations please download a copy of the full Customer Service Standards Manual.
British Columbia Service Standards
BDL provides all* customers within the Province of BC, No Charge** delivery of Molson, Labatt and participating brewers products to the Customers’ primary acceptance area on their scheduled delivery day(s).
Any order placed and paid for before 12:00 Noon 48 hours prior to the scheduled delivey day, will be shipped from BDL, as per your next scheduled delivery day. Additionally, BDL will pick up all Molson and Labatt empty containers (including mixed containers) from a customer location and return them to BDL warehouses at no charge to the Customer upon completion of each full goods delivery.
The foregoing is our “base level” of customer service, however, we will continually strive to exceed this standard in order to best meet our customers’ needs while, at the same time, maintaining a highly efficient distribution system which minimizes impact on product pricing.
*with the exception of a small number of isolated or remote locations
** based on minimum order quantities
As a valued BDL customer, you have the right to expect the service levels indicated below.
- Courteous, prompt, and accurate telephone service from our order desk customer service representatives .
- Correct products ordered, picked, and delivered in good condition.
- BDL city drivers who are neat in appearance and wearing company uniforms.
- Pleasant and courteous drivers, both BDL and common carriers.
- Every effort will be made to contact customers, if delivery will be late due to unforeseen circumstances.
- Prompt and efficient response by all BDL employees to any customer inquiries.
- Safe and attentive service at BDL warehouses when completing self-pick up orders.
- Timely resolution to any customer concerns.
- Empty containers picked up promptly with each scheduled delivery.
General Order Placement
Beer orders may be placed by telephone or the Internet.
The BDL order desk is open most statutory holidays with the exception of Good Friday, and Christmas Day.
Please refer to the Licensees page on this site for Order Desk Hours
Please have your BDL consignment number ready (5 digits) and place your order on your regularly
scheduled order day.
Guidelines For Placing Your Order
Please advise our customer service representative prior to placing your order, if the order is for personal pick up. Please note: orders must be placed and paid for in advance of pick up. Proof of payment is required at point of pick up.
Products are to be ordered using BDL’s internal short product code or by Canadian Standard Product Code. Wherever possible, customers are requested to order full pallets or full layer quantities to ensure order accuracy and facilitate counting at time of delivery. Included on this site are the pallet and layer configurations for full goods product. For your convenience, our customer service representatives will assist you in placing your order.
Order Accuracy
Please listen carefully to ensure your order is accurate. Quantities and brands ordered are read back before the value of the order and order number are provided.
Note: If you wish to avoid a lengthy read back, you may simply compare your total number of packages with the Customer Service Representative by requesting a package count. If you placed your order by fax, an order acknowledgement is automatically sent shortly after the order is keyed by customer service. If you do not receive a fax back in a timely manner please contact customer service at 1-800-661-2337
Note: If you wish to avoid a lengthy read back you may simply compare your total number of packages with the Customer Service Representative by requesting a package count.
Lead Time
In order to ensure delivery of product on your scheduled delivery day, orders must be placed and paid for by 12:00 noon, 48 hours in advance of your assigned shipping day.
Emergency or Late Orders
Customers who occasionally find themselves in short supply of product or have missed their normal order day, must make special arrangements for an alternative delivery by contacting the BDL order desk. Where possible, we request these orders be for full pallet same brand or just draught.
Out of Stock Products
Occasionally customers may order Labatt or Molson products and, at the time of order placement, and find that all inventory has been previously sold.
Our customer service representatives will advise customers of the following, in these situations:
- Offer the same product in a different package size.
- Offer the same product in another package type (i.e. if no bottles, offer cans).
- Offer a similar product in the same brewer product line.
Note: Our customer service representatives will not recommend which products customers should purchase outside of the circumstances indicated above.
Order Payment Options
BC Liquor regulations dictate that payment in full is required prior to order shipment.
BDL does not accept Credit cards as a method of payment.
Cash Payment
Cash orders placed through the BDL order desk are held until payment is received. Other than the Port Coqutilam warehouse, cash payment at your local BDL location is required by noon the day prior to delivery. Upon confirmation of payment, orders are released to the applicable BDL warehouse for picking, assembly and shipment.
Cash orders may also be paid via certified cheque, money order or cash to any TD Canada Trust, by noon the day prior to delivery using a BDL deposit slip. Supplies of custom deposit slips can be obtained by calling Cash Collections at 1-866-352-6088.
Automatic Debit Payment
Customers that have provided BDL with a weekly bank guarantee, preauthorized debit form, and void cheque will have their account debited at time of shipment.
Bank by Phone/Internet
If you are a client of one of the following financial institutions (CIBC, Royal Bank, Scotia Bank, Bank of Montreal, TD Canada Trust, credit unions, Canadian Western Bank, Citizens Bank, HSBC) you may pay your beer orders using their services. Payments are not posted to BDL until the following business day, therefore your order must be placed 48 hours prior to delivery and payment must be made 72 hours prior to delivery.
Credit on Account
Credits from the return of empty containers and full goods adjustments will be credited to your account for use on future beer orders.
Outstanding Debt
Customers with any balance outstanding from previous beer orders, will not receive further deliveries until the outstanding balance and the value of any current orders are paid.
Note: If you have any questions regarding your payment options, please contact Accounts Payable at 1-866-352-6088.
Delivery Acceptance
Delivery Acceptance
| 1. | Deliveries will only be made to primary acceptance areas that are at ground level, unless safe and appropriate ramps, elevators or lift devices are provided by the customer. | |
|---|---|---|
| 2. | Deliveries will only be made when and where a representative of the customer is present to receive the product and sign the delivery documents. | |
| 3. | If a customer refuses delivery when offered, for any reason, including not being present personally or via a bona fide representative, no payment, etc., the carrier will retain the product. The customer will subsequently be contacted and asked whether the order should be redelivered or canceled and if appropriate a credit issued. Re-delivery will occur as soon as logistically possible. | |
| 4. | Should the customer require, the following services will be made available at time of delivery. | |
| • | Deliver and place product as requested by customer, within reason; | |
| • | Double stack kegs of BDL distributed products while maintaining correct freshness code rotation in cooler when necessary and safe to do so; | |
| • | Pick up and return empty containers and pallets with each delivery (refer to the Customer Service Standards Manual for more details) | |
| 5. | Delivery will only be made to the customer’s regular premise indicated on the Bill of Lading. | |
| 6. | Customer delivery receiving facilities such as keg chutes, conveyors, ramps, lifts, etc. must be kept clean and in good repair by the customer in order to prevent injury to delivery and receiving personnel or damage to product or to carrier’s equipment. | |
Delivery Impediments
The customer is responsible for any and all delivery impediments. When the carrier is unable to affect delivery due to such impediments, the order shall be retained by the carrier. The customer will subsequently be contacted and asked whether the order should be redelivered or cancelled and if appropriate a credit issued. Re-delivery will occur when logistically possible.
Delivery impediments include, but are not limited to:
| 1. | Snow, ice, water and any other material or condition inhibiting safe and reasonable movement between carrier’s truck and primary acceptance area. |
|---|---|
| 2. | Unattended vehicles or equipment blocking delivery access. |
| 3. | Blockage of delivery accesses due to municipal or private construction or maintenance. |
| 4. | City or Municipal by-laws which prevent normal delivery. |
customer service
|
Issue
|
Region
|
Contact
|
Phone Number
|
|---|---|---|---|
| Customer Service | All | 1-800-661-2337 | |
| Administration | All | Peter Gill, Director BC OperationsHeather Peeling, Supervisor Administration | 604-927-4081604-927-4068 |
| Delivery | Lower Mainland | Ross Hillman Assistant Manager, City Delivery Operations |
604-927-4077 |
| Rural Operations | John Groot Manager, Rural and City Operations |
250-927-4077 | |
| Northern BC | Dave Hart Supervisor, Prince George Operations |
250-563-6995 | |
| Empty Containers | Lower Mainland | Kevin Wall Coordinator, Empty Containers |
604-927-4074 |
| Address Directory | |||
| Administration 1711 Kingsway Avenue Port Coquitlam BC V3C 0B6 604-927-4051 |
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| Commercial Logistics
Kelowna Branch
333 Penno Rd Kelowna BC V1X 7W5 250-491-9316 Commercial Logistics
Kamloops Branch
1974 Kelly Douglas Rd
Kamloops BC V2C 5S4
250-852-4650
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Van Kam
Nanaimo Branch
1151 Milton St Nanaimo BC V9R 4Z2 250-754-0124 Van Kam
Victoria Branch
2050 Mills Rd Sidney BC V8L 5X4 250-655-2542 |
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Prince George Branch
5240 Continental Way Prince George BC V2N 5S5 250-563-6995 |
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