|Welcome!This page contains information that is specific to British Columbia based licensees.
*NEW* LDB Pricing Model Implementation
*NOTE: Downloadable forms require Adobe Acrobat Reader available on-line…
For Import Product Pallet Configurations please download a copy of the full Customer Service Standards Manual.
BDL provides all* customers within the Province of BC, No Charge** delivery of Molson, Labatt and participating brewers products to the Customers’ primary acceptance area on their scheduled delivery day(s).
Any order placed and paid for before 12:00 Noon 48 hours prior to the scheduled delivey day, will be shipped from BDL, as per your next scheduled delivery day. Additionally, BDL will pick up all Molson and Labatt empty containers (including mixed containers) from a customer location and return them to BDL warehouses at no charge to the Customer upon completion of each full goods delivery.
The foregoing is our “base level” of customer service, however, we will continually strive to exceed this standard in order to best meet our customers’ needs while, at the same time, maintaining a highly efficient distribution system which minimizes impact on product pricing.
*with the exception of a small number of isolated or remote locations
** based on minimum order quantities
As a valued BDL customer, you have the right to expect the service levels indicated below.
General Order Placement
Beer orders may be placed by telephone or the Internet.
The BDL order desk is open most statutory holidays with the exception of Good Friday, and Christmas Day.
Please refer to the Licensees page on this site for Order Desk Hours
Please have your BDL consignment number ready (5 digits) and place your order on your regularly scheduled order day.
Guidelines For Placing Your Order
Please advise our customer service representative prior to placing your order, if the order is for personal pick up. Please note: orders must be placed and paid for in advance of pick up. Proof of payment is required at point of pick up.
Products are to be ordered using BDL’s internal short product code or by Canadian Standard Product Code. Wherever possible, customers are requested to order full pallets or full layer quantities to ensure order accuracy and facilitate counting at time of delivery. Included on this site are the pallet and layer configurations for full goods product. For your convenience, our customer service representatives will assist you in placing your order.
Please listen carefully to ensure your order is accurate. Quantities and brands ordered are read back before the value of the order and order number are provided.
Note: If you wish to avoid a lengthy read back, you may simply compare your total number of packages with the Customer Service Representative by requesting a package count. If you placed your order by fax, an order acknowledgement is automatically sent shortly after the order is keyed by customer service. If you do not receive a fax back in a timely manner please contact customer service at 1-800-661-2337
Note: If you wish to avoid a lengthy read back you may simply compare your total number of packages with the Customer Service Representative by requesting a package count.
In order to ensure delivery of product on your scheduled delivery day, orders must be placed and paid for by 12:00 noon, 48 hours in advance of your assigned shipping day.
Emergency or Late Orders
Customers who occasionally find themselves in short supply of product or have missed their normal order day, must make special arrangements for an alternative delivery by contacting the BDL order desk. Where possible, we request these orders be for full pallet same brand or just draught.
Out of Stock Products
Our customer service representatives will advise customers of the following, in these situations:
Note: Our customer service representatives will not recommend which products customers should purchase outside of the circumstances indicated above.
Order Payment Options
BC Liquor regulations dictate that payment in full is required prior to order shipment.
BDL does not accept Credit cards as a method of payment.
Cash orders placed through the BDL order desk are held until payment is received. Other than the Port Coqutilam warehouse, cash payment at your local BDL location is required by noon the day prior to delivery. Upon confirmation of payment, orders are released to the applicable BDL warehouse for picking, assembly and shipment.
Cash orders may also be paid via certified cheque, money order or cash to any TD Canada Trust, by noon the day prior to delivery using a BDL deposit slip. Supplies of custom deposit slips can be obtained by calling Cash Collections at 1-866-352-6088.
Automatic Debit Payment
Customers that have provided BDL with a weekly bank guarantee, preauthorized debit form, and void cheque will have their account debited at time of shipment.
Bank by Phone/Internet
If you are a client of one of the following financial institutions (CIBC, Royal Bank, Scotia Bank, Bank of Montreal, TD Canada Trust, credit unions, Canadian Western Bank, Citizens Bank, HSBC) you may pay your beer orders using their services. Payments are not posted to BDL until the following business day, therefore your order must be placed 48 hours prior to delivery and payment must be made 72 hours prior to delivery.
Credit on Account
Credits from the return of empty containers and full goods adjustments will be credited to your account for use on future beer orders.
Customers with any balance outstanding from previous beer orders, will not receive further deliveries until the outstanding balance and the value of any current orders are paid.
Note: If you have any questions regarding your payment options, please contact Accounts Payable at 1-866-352-6088.
The customer is responsible for any and all delivery impediments. When the carrier is unable to affect delivery due to such impediments, the order shall be retained by the carrier. The customer will subsequently be contacted and asked whether the order should be redelivered or cancelled and if appropriate a credit issued. Re-delivery will occur when logistically possible.
Delivery impediments include, but are not limited to: